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SunStuff Frequently Asked Questions

Q. How do I return an item? sun hat

SunStuff would be happy to accept exchanges or returns on merchandise within 14 days of purchase. Please include the following information with the merchandise:
  1. Let us know whether you would like to Exchange or Return the item(s).
  2. If the item is an Exchange, please let us know the item(s) you would like in its place. If you owe SunStuff additional funds or SunStuff owes you a refund on the exchange, please provide the original credit card number and expiration date to us so we can debit or credit your card. Credit card fraud protection measures ensure that we no longer have access to this information once your card is processed for the original purchase, and that is why we need it for any subsequent transactions. Ship your Exchange item, using traceable mail, to the following address:
  3. SunStuff Sun Protective Accessories
    Attn: Exchanges
    3313 Wyndham Circle
    Suite 1207
    Alexandria, VA 22302

  4. If the item is a Return, please provide the credit card number and expiration date (credit card fraud protection measures ensure that we no longer have access to this information once your card is originally processed). Ship your Return item, using traceable mail, to the following address:
  5. SunStuff Sun Protective Accessories
    Attn: Returns
    3313 Wyndham Circle
    Suite 1207
    Alexandria, VA 22302

Debits or credits to your card will be issued as soon as we receive your Exchange or Return item(s). Please allow up to two billing cycles for any adjustments to appear on your credit card statement.

SunStuff will only refund shipping charges to the customer if we sent the wrong item, or if the item sent was defective. The customer is responsible for all other shipping charges for Exchanges and Returns.


Q. Is my on-line order secure? sun hat

The security of your personal information is very important to us. We use the Secure Socket Layer protocol to protect your on-line transaction information. SSL technology encrypts your order information to prevent it from being decoded by anyone other than SunStuff.

Q. How is SunStuff using my order information? sun hat

SunStuff collects client information to make your shopping experience the very best on the Internet. We respect your privacy and assure you that we will maintain and use this information responsibly. SunStuff does not sell, rent, or trade your e-mail information to third parties. We may, however, use third parties to help us provide services to you, such as filling orders, processing payments, and monitoring site activity. If personal information is provided to any of these third parties, we will require that such information be maintained by them in strictest confidence.

Q. Which credit cards do you accept? sun hat

SunStuff accepts Mastercard and Visa. Orders are subject to verification and acceptance before shipping.

If we are unable to process your credit card, please check to ensure that you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer the issue to your credit card company if the problem persists.


Q. What do you charge for shipping and handling? sun hat

SunStuff ships via the United States Postal Service (USPS), which offers standard delivery Monday through Saturday. Please allow 10 business days for delivery. Our shipping and handling charges are determined by the dollar amount of your order, and are calculated before taxes.

Shipping Charges
Order Sub-total
Add
$0 - $50.00
6.25
$50.01 - $75.00
8.25
$75.01 - $100.00
9.25
$100.01 - $125.00
10.25
$125.01 - $150.00
12.25
$150.01 - $200.00
14.25
$200.01 - $360.00
16.25
Over $360.00
29.25

 

 

 


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SunStuff
(888) 838-9868
www.wearsunstuff.com
info@wearsunstuff.com

 

The SunStuff name and the SunStuff logo are trademarks of SunStuff.

 

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